Product Support | Customer Service | Two Tech

Support

Jump to Frequently Asked Questions
Jump to Customer Support
Jump to Computers Support
Jump to Terminals Support
Jump to Legacy Products Support

Frequently Asked Questions


In its simplest form, a hand held terminal is used to communicate with any type of microprocessor-based product. The keypad is used to input commands or data, while the display is used to read output from the microprocessor.
If you are looking to give your products a competitive edge, a hand held terminal or computer will provide you with many advantages . . . such as intuitive operation, lower operation expense, improved product appearance, and time.

  • Intuitive Operation -- Through a variety of keypad styles, we can help you design the keypad graphics to provide the operator with controls that often do not require an operator's manual. Intuitive operation is the key to a successful product. If your product requires a keyboard entry for various operations, why not have a key that clearly spells out the operation to be performed> A key that says "START" is far easier to understand than an "S", or worse, an "F1."

  • No expensive keyboard or CRT--A well-designed hand held can be made simpler to operate and takes up less room than a full-sized keyboard and CRT combination.

  • Improved Product Appearance--A hand held can either be a prominent part of your product design or it can be hidden behind a panel. The graphics can be as subtle or as dazzling as you choose. Ask to see samples of our keypad graphics, you may be in for a pleasant surprise.

  • Time--Custom graphics, firmware, keypads, logo tags, serial tags in a matter of weeks, not months. We can design a completely custom product for your application and have it in your hands in weeks. If you need a quick, fully customized unit for photographs or demonstration, we can have it to you in just a few short days.
Any company that manufactures products containing a microprocessor! Hand held operator interfaces are used in virtually every industry. If any of your products contain a microprocessor as a controller, you will probably benefit from using a hand held terminal. Customers from around the world put their name on our products.
Two Technologies also has a complete line of programmable hand helds. Displays from 4x20 character, up to 25x80 character and graphics, are available. All can be programmed using your PC. Programming languages such as C, Assembler and Basic are available.

  • Custom is our standard! -- That's all we do . . . it's all we have ever done. Designing hand held terminals and computers is our only business. Put us to the test! There aren't many questions about hand helds that we haven't answered over the years.

  • Agency Approvals
    Our products comply with Part 15 of the FCC Rules as well as CENELEC EN 55022, CISPR Class A, and UL.

Customer Support


Two Technologies, Inc. strives to provide our customers with the highest level of support available. We have three dedicated departments, staffed with experienced professionals, ready to offer their services to you:

CUSTOMER SERVICE: Our Customer Service team is here to make sure everything during the lifecycle of your product runs as smoothly as possible. Any general questions can be directed to them via e-mail: customerservice@2t.com

N-CLASS TECHNICAL SUPPORT: For N-Class specific technical support or questions, contact us at the following for rapid and informed assistance on any N5 rugged hand held device. N-Class Tech Support - 844.886.2017 nclass_techsuppt@2t.com

TECHNICAL SUPPORT: Our technical experts are well versed and educated when it comes to dealing with 2T products. Rest assured, if they don't have an answer when you call, it won't take long. Technical Services aims to keep our Partners updated and informed with our informative FAQs page, technical documentation and product announcements. Contact them with any questions you may have: tech_svc@2t.com

REPAIR SERVICES: As rugged as our products are, accidents do happen. Our eRMA system makes it quick and easy for you to submit and track repairs online. If you should need additional assistance, please contact our Repair Services Group Leader at: repair_services@2t.com


From your first interaction with our sales team to the moment your order arrives, we are here to work with you every step of the way. Contact us today!

Computers Support


N-Class Tutorial Videos

Cleaning the N5 Printhead

Installing the N5 Flexstrap

Installing the N5 Paper Roll

Changing the N5 Handstrap

Why Can’t I Print: The N5 Platen

Why Can’t I Print: The N5 Cams

Installing the N5 Device Bumpers

Applying the N5 Rainguard

Changing the N5 Battery

Why Can’t I Print: Print Issues & Magnets

Why Can’t I Print: Battery Status

Proper Paper Tearing Method

Terminals Support


TECHNICAL SUPPORT: Our technical experts are well versed and educated when it comes to dealing with 2T products. Rest assured, if they don't have an answer when you call, it won't take long. Technical Services aims to keep our Partners updated and informed with our informative FAQs page, technical documentation and product announcements. Contact them with any questions you may have: tech_svc@2t.com

Legacy Products